Privacy Policy
The short version: no login, no ads, no selling your data, no cross-app tracking. We designed BigDadHug so that we know as little about you as possible. This policy explains exactly what that means.
1. What We Do Not Collect
BigDadHug has no accounts and no login. We do not collect your name, email address, phone number, contacts, photos, or location. We do not show ads, and we do not sell or share your personal information with advertisers or data brokers. We do not track you across other apps or websites.
2. What Actually Happens When You Use the App
A small amount of technical data is necessary to run any modern app. Here is all of it.
Anonymized usage analytics. We use TelemetryDeck, a privacy-first analytics service, to understand how the App is used in aggregate, such as which talks are played, which features are used, and how often each mood is chosen at weekly check-ins. Your mood history itself never leaves your device and your iCloud account; only an anonymous count of the mood you picked is sent. TelemetryDeck uses a random, hashed identifier for your installation so we can count usage, never your name, email, or Apple ID. This data is anonymized before it reaches us and contains no personal identifiers. We cannot use it to identify you.
Subscription management. We use RevenueCat to manage subscription status. RevenueCat assigns your device a random anonymous identifier that is not linked to your name, email, or Apple ID. It lets the App know whether a subscription is active, and gives us aggregate subscription reporting, such as how many people start or renew a plan.
Feedback you choose to send. If you send feedback from the App, your message, the type of feedback you picked, the App version and build number, and your device model are emailed to our team using Cloudflare's email service. We do not attach your name, email address, or any identifier, so we cannot reply to you or link the message to you. Please do not include personal details you would not want us to have.
Payments. All purchases are processed by Apple. We never see or store your payment details, billing address, or Apple ID. Apple's handling of your payment information is governed by Apple's privacy policy.
Your preferences and history. Settings such as your chosen Dad voice, along with your mood history and listening history, are stored on your device and in your personal iCloud account using Apple's CloudKit. That data lives in your iCloud storage, under your Apple account, and we cannot access it.
Notifications. Weekly check-in reminders and other notifications are scheduled on your device. We do not use push notifications, so no notification identifier for your device is ever sent to us.
Widgets. BigDadHug's Home Screen and Lock Screen widgets show fixed text and open the App when tapped. They make no network connections and collect nothing. When the App opens from a widget, that tap is counted in the anonymous analytics described above.
Content delivery. Audio and the talk catalog are delivered through Cloudflare. Like virtually all internet services, Cloudflare's servers may generate transient technical logs, including IP addresses, for security and operational purposes. We do not use these logs to identify you.
3. Children
The App is not directed at children under 13, and we do not knowingly collect personal information from children under 13. Because the App has no accounts, we do not knowingly collect personal information from anyone.
4. Your Rights and Choices
Because we hold no personal information about you, there is generally nothing for us to access, correct, or delete. Deleting the App removes its data from your device. Data stored in your iCloud account is controlled by you through your Apple account settings. If you have a privacy question or believe we hold information about you, contact us at contact@bigdadhug.com and we will respond as required by applicable law, including laws that grant you rights to access, correct, or delete personal information.
5. Changes to This Policy
If our practices change, we will update this policy and revise the Effective Date above. If a change is material, we may provide additional notice in the App. We do not plan to change the fundamentals: no login, no ads, no selling your data.
6. Contact
Big Hug Studios LLC
contact@bigdadhug.com