Support
Need a hand? We're here. Most questions have a quick answer below. If yours isn't here, reach out and a real person will get back to you.
Subscriptions and billing
Manage or cancel. Subscriptions are handled through your Apple Account. Open the Settings app, tap your name, then Subscriptions, and choose BigDadHug to change or cancel your plan. You can also get there from the Subscription screen in the app's Account tab. Canceling stops the next renewal and you keep access through the period you have already paid for.
Free trial. If your plan started with a free trial, cancel at least 24 hours before it ends to avoid being charged.
Restore a purchase. New device, or reinstalled the app? Open BigDadHug, go to the Account tab, and tap Restore purchases to bring your plan back.
Refunds. All purchases go through Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Playback and audio
Talks stream over the internet, so if one will not play, check your Wi-Fi or cellular connection first, then close and reopen the app. Once in a while the problem is on our side, so try again in a little while. If a talk still will not load, email us and tell us which one, and we will look into it.
Widgets
Home Screen. Touch and hold an empty spot on your Home Screen, tap Edit, then Add Widget, and search for BigDadHug. Pick the small or medium size.
Lock Screen. Touch and hold your Lock Screen, tap Customize, choose the Lock Screen, then tap the widget area and add BigDadHug.
If a widget doesn't show up in the list, open the app once and try again.
Notifications
Weekly check-in. Not seeing your weekly check-in? In the app, open the Account tab, then Notifications, and make sure Weekly check-in is on. Then check that notifications for BigDadHug are allowed in the Settings app under Notifications.
New content alerts. When Dad records new talks, BigDadHug lets you know. Not seeing these? Make sure New content alerts is on in the Account tab under Notifications, and that BigDadHug notifications are allowed in the Settings app. The app checks for new talks in the background, so leave it in the app switcher rather than swiping it away.
Your account and your data
There is no account and no login, so there is nothing to recover and no password to reset. Your settings, mood history, and listening history live on your device and in your own iCloud, so they follow you to a new iPhone signed in to the same Apple Account. Deleting the app removes its data from your device. For the full picture, see our Privacy Policy.
Get in touch
Feedback you send from the app (Account tab, then Send feedback) reaches us anonymously, so we can't reply to it. If you'd like an answer, email us at contact@bigdadhug.com. We read every message and reply as soon as we can.